Refund and Returns Policy
1. We offer 7 days hassle-free returns & exchange from the date of delivery and a further 5-7 days for the
returned product(s) to reach us.
2. Pick-up will be attempted twice. If the courier company is unable to pick up the shipment. You will have to send
the shipment back to the company address. Reverse Pick Up is subject to the availability of the service in your area pin code.
3. Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have clearly been worn, a refund would not be provided.
4. Kindly allow 7 days for the return to be processed and the amount to be shown in your bank account.
5. Payments made with COD option will either receive store credit equivalent to the amount paid by you or can avail bank transfer.
6. You can get in touch with us about any issues at our customer support portal or drop us a line at and we will be happy to help.
For a faster response, send us a message on Instagram @noyce_lifestyle. You can also reach us on +91 7982337702. All queries will be solved between Monday-Saturday,10am-6pm. All pending queries will be solved on priority the next day.
7. Please note that we do not solve customer queries on WhatsApp.
8. To maintain strict hygiene standards of our products, we do not accept returns on certain product categories, including but not limited to accessories, masks, boxers, briefs, trunks and perfumes. NOYCE may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
9. The Refund Will be initiated in 1-2 days and will reflect in your bank account in 7 days.
REFUNDS FOR FREE PRODUCT DEALS
Any items purchased during a Sale (Buy 1 Get 1 Free) or any such promotions wherein free products are included, such orders will not be eligible for any returns.
SELF-SHIPPING OF ORDERS FOR RETURNS:
· In case your pincode is non-serviceable for a reverse pick up, you’ll have courier the product(s) to the following address:
YASH ENTERPRISES
424, Street – 2, ChanderLok Colony, Shahdara, Delhi – 110093
· Please ensure the items are packed securely to prevent any loss or damage during transit and the ORDER ID and registered mobile number is mentioned on the packaging. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount i.e. Product amount + (courier charges < 100) will be refunded to your bank account in case of prepaid and in the form of store credit (gift card) or Bank transfer in case of COD.
TERMS AND CONDITIONS
· Bank account details provided by the customer would be final and any error in the details provided by the customer would not be the responsibility of the brand.
· If you have received an SMS or EMAIL of order delivered status and if it’s not received by you, please email or contact us within 24 hours.email: support @noyce.store phone no.: +91 7982337702
· The customer will be under an obligation to take utmost care of the product(s) whilst the products are in their possession. This includes all of the product(s) instructions, documents and wrappings while returning the product(s) in the same condition as received.
· In circumstances where the customer feels that the product does not conform to the standards at the time of delivery, they shall promptly contact us via our mail support@noyce.store with details of the product and its damage within 1 day of receiving the products; whereon, the customer will receive instructions from us.
· Upon return of the product, we will fully examine it and notify the customer of their right to a refund (if any) via e-mail within a reasonable period of time. We aim to process the refund as soon as possible and, in any case, within 30 working days from the day, we confirmed to the customer via e-mail that they are entitled to a refund.